TicoChico : Partners FAQ

Partners - Frequently Asked Questions

To log in to Partners, go to partners.kuonitumlare.com

Please enter the main email address that you use to communicate with Kuoni Tumlare (It’s the same one that receives bookings requests to) OR have provided to us to register.

Please check your email inbox for an invitation email, where you can create your password. It may be in your junk/spam folder.

If you do not have an email/invite or would like an alternative account created, please contact your Kuoni Tumlare representative.

If you have previously registered and successfully signed in to Partners, please contact technical support at partners@kuonitumlare.com.

Please try closing and reopening the page at partners.kuonitumlare.com. If you are still experiencing difficulties, please get in contact with technical support at partners@kuonitumlare.com.

If you tried to log in and the system has shown that email/password is incorrect, next to the 'Wrong email or password' there will be the link to Request password change which you can use to reset the password. You'll be emailed a link where you can set a new password.

To get started with Partners for Suppliers please go to partners.kuonitumlare.com to sign-up. Use the main email address that you use to communicate with Kuoni Tumlare. It’s the same one that receives bookings requests to.

Once registered, you'll be invited by email to set up your supplier account.

No. Partners is completely free to use for Suppliers of Kuoni Tumlare.

Yes, a shared email account can be used as your Partners log in, however, you will also need to share one password.

Booking requests will continue to be sent to your main email account as before.

Yes, we recommend individual email addresses are used. Please advise your Kuoni Tumlare representative of each name and email address of individuals you would like added to your supplier account.

Booking requests will continue to be sent to your main email account as before.

Yes, multiple contracts can be linked to one Partners account. You'll have the ability to switch to each contract from a simply dropdown menu.

Please contact your Kuoni Tumlare representative who will be happy to help with this.

Please note, this would not provide a consolidated view of all bookings, but each contract individually from one user account.

Please firstly check your junk/spam folder.

If you do not have an email, it may be because you haven't been successfully registered yet.

Please contact your Kuoni Tumlare representative who will be happy to help.

Partners for Suppliers shows confirmed and historic business with Kuoni Tumlare for its group tours. If a booking is cancelled, the booking will be removed from your view.

Use the reference search or date selector under your 'Upcoming bookings' to search for historical tours.

If you do have a confirmed or completed group tour booking that cannot be found, please contact partners@kuonitumlare.com with the booking reference number.

Currently only group tours are connected with Partners, but we're working on it.

Not sure it you have a group, FIT or TDS booking?

How to identify a FIT booking:
If your tour reference is 12-digits long (3 letters and 9 numbers) starting with UBU and the 6th digit is either a 4, 6, 7 or 8, then this would be a FIT booking.

How to identify a TDS booking:
You can easily identify TDS business as they have a shorter tour reference of only 10 digits (3 letters and 7 numbers). These are not available in Partners.

We'd love to hear from you! Partners is continually developed from user feedback. Please contact us on partners@kuonitumlare.com.

You can easily request a change to a booking by selecting 'Write to us' under 'Your actions' section in an open booking. Please detail your request in the text box. It will be sent to the Kuoni Tumlare representative that sent you the booking.

We are working on this feature.

Currently it is only possible to add booking information via your Kuoni Tumlare representative. Please let them know in a message via Partners or email of the additional information.

Partners is currently only supported in English.

​​You can find downloadable information about Partners here in a range of languages.

Currently all users have the same view in Partners. You can ask for multiple users to be added to your account, however, please note that all of your bookings will be visible.

We are continuing to work on this feature.

You can request to cancel a booking by selecting 'Write to us' under 'Your actions' section in an open booking. Please detail your request to cancel clearly in the text box. It will be sent to the Kuoni Tumlare representative that sent you the booking, who will process your request.

Tour leaders assigned by Kuoni Tumlare and its partners can view their specific and limited tour details needed in order to operate their tours via the Kuoni Tumlare TourGuide app.

Tour leaders will have your booking in their itinerary, along with any relevant information, booking references, and contact details.

You can ask questions by selecting 'Write to us' under 'Your actions' section in an open booking. It will be sent to the Kuoni Tumlare representative that sent you the booking.

To find previous tours, you can use the search box to search by tour reference number or find a specific date in calendar under 'Upcoming bookings' in your 'Bookings' overview page.

​​​​If you do have a confirmed or completed group booking that cannot be found, please contact partners@kuonitumlare.com with the booking reference number.

Yes, each of the entities can use Partners to view and manage its business with Kuoni Tumlare.

Multiple contracts can be linked to one Partners account. You'll have the ability to switch to each contract from a simply dropdown menu.

Please contact your Kuoni Tumlare representative who will be happy to help with this.

Please note, this would not provide a consolidated view of all bookings, but each contract individually from one user account.