TicoChico : Privacy Notice

Privacy Notice

All companies of the Kuoni/Tumlare and Europamundo group of companies are owned and controlled by Kuoni Travel Investments Ltd which has its registered offices at 2 Elias-Canetti Street, CH-8050 Zürich, Switzerland (the “JTB Europe Group”).  JTB Europe Group is part of the group of companies owned and controlled by JTB Corporation which has its registered offices at: 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB Group”). The JTB Europe Group and JTB Group offer travel and destination management services worldwide.

This Privacy Notice is issued to you, Data Subject, on behalf of the JTB Europe Group and JTB Group and all their affiliates (jointly, “we” and “us”), which control and process your personal data in the way described below.

1. Legal basis and purpose

As per Article 6(1)(f) GDPR, we hereby inform you that we use your personal data for the following purposes: 

  • As login credential for TicoChico application
  • To collect feedback, questions and requests from the tour guides for future improvement and development of TicoChico.
  • For our customer service to investigate problem and answer to Tour leaders questions
  • To track how users are using features for further UX research

Your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical reports. This aggregated data may be shared and used in the ways described above.

2. Retention periods

We keep your personal data as long as there is a statutory or legal requirement to do so or in order to fulfil our obligations to you. For accounting or auditing purposes we may retain your personal data for a period of time after your employment has ended.

3. Data storage and transfer

We store your personal data on systems located within the European Economic Area (EEA), which comprises the Member States of the EU, Norway, Iceland and Lichtenstein, as well as outside the EEA.

Furthermore, we may share your personal data with companies within the JTB Europe Group and JTB Group as well as with other companies which may be located within or outside the EEA and provide travel services such as hotels, restaurants, coach and transfer services, airlines and travel booking services as well as business process services such as IT Hosting and Invoicing Services, all related to the provision of the services indicated above.  Where a company is located outside the EEA, we have implemented Standard Contract Clauses to oblige the company to use your personal data fairly and legally.

4. Prior consent

Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.

5. Your rights

You have a number of rights among them the right to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to Privacy Policy.

If you require assistance or further information about how your personal data is used then contact your local HR representative or company’s Data Protection Officer via email: dpo@kuonitumlare.com

If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.